Frequently Asked Questions


When will my items be shipped?

Items are only shipped when the payment has been processed. Payments can often take as long as 24-48 hours to verify. 

We get the orders ready while this process is taking place so that we can ship your goods to you once the payment is received.

How long will my order take?

All orders are shipped through Australia Post. Tracking is available upon request.

* Within Australia
Regular Mail (no tracking) = 2-6 business days
Express Post (with tracking) = 1-3 business days

* International
Economy Air (no tracking) = 10+ business days

Please not that these are only estimates; orders can sometimes take longer than expected to arrive. If you have not received your order in 45 days past the shipping date (or 21 days within Australia), please do not hesitate contact us.

Do you offer discounts for bulk orders?

We may offer discounts to bulk/wholesale orders of twelve (12) pins or more. Please contact us if you are interested in making a bulk order.